Effective Date: 13 April 2026
Last Updated: 13 April 2026
At Brand de Zeus, every order represents our commitment to exceptional craftsmanship and luxury service. Whether purchasing a ready-to-wear collection or
commissioning a bespoke creation, we strive to ensure your order is carefully prepared, securely packaged, and delivered with the utmost care.
This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
All orders are subject to payment verification before processing.
Processing times vary depending on the nature of your purchase.
Ready-to-Wear Collections
Orders are typically processed within 1–3 business days following successful payment confirmation.
Bespoke & Made-to-Order Creations
Production begins only after the required 80% deposit has been received.
As each piece is individually crafted, production generally takes 3–6 weeks, depending on the complexity of the design.
Once production has been completed, the remaining 20% balance must be settled before your order is dispatched.
Should additional time be required due to craftsmanship or material availability, our Client Services team will keep you informed throughout the process.
2. Shipping Destinations
Brand de Zeus proudly ships to clients worldwide. If shipping is unavailable to your destination, please contact our Client Services team at info@branddezeus.com, and we will do our best to arrange an alternative solution.
3. Shipping Costs
Shipping charges are calculated during checkout based on:
Delivery destination
Package weight and dimensions
Shipping method selected
Courier rates
The applicable shipping cost will always be displayed before payment is completed.
4. Delivery Timeframes
Estimated delivery times begin once your order has been dispatched.
Typical delivery estimates are:
Nigeria 2–5 business days
United Arab Emirates 2–5 business days
International Deliveries 5–10 business days
Please note that these are estimated delivery times and may vary depending on customs clearance, courier operations, weather conditions, public holidays, or circumstances beyond our control.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing:
Your tracking number
Courier details
Estimated delivery information
Tracking updates are provided directly by the courier.
6. Customs Duties & Import Taxes
International orders may be subject to:
Import duties
Customs charges
VAT or local taxes
Customs clearance fees
These charges are determined by the destination country’s customs authority and remain the responsibility of the customer unless otherwise stated. Brand de Zeus has no control over these charges and cannot estimate their amount.
7. Delivery Address
Please ensure your shipping information is complete and accurate before placing your order. Brand de Zeus cannot accept responsibility for delays or failed deliveries resulting from:
Incorrect addresses
Incomplete delivery information
Unavailable recipients
Should an order be returned due to incorrect shipping information, additional shipping charges may apply before the order can be resent.
8. Failed Deliveries
If delivery cannot be completed after multiple courier attempts, your package may be returned to Brand de Zeus. Any costs associated with re-shipping the order may be the responsibility of the customer.
9. Delays Beyond Our Control
While we work closely with trusted courier partners, delivery schedules may occasionally be affected by circumstances outside our control, including:
Customs inspections
Severe weather
Natural disasters
Industrial action
Public holidays
Carrier operational delays
Brand de Zeus is not liable for delays resulting from such circumstances; however, we will make every reasonable effort to assist you in tracking and resolving delivery issues.
10. Damaged or Missing Shipments
Every order is carefully inspected before dispatch. If your package arrives:
Damaged
Incomplete
Incorrect
please notify our Client Services team within 48 hours of delivery by emailing info@branddezeus.com. Please include:
Your order number
Photographs of the packaging
Photographs of the item(s)
A description of the issue
We will investigate the matter promptly and provide an appropriate resolution.
11. Risk of Loss
Ownership and responsibility for your order transfer to you once it has been delivered to the shipping address provided at checkout.
For added peace of mind, all shipments are carefully packaged using premium protective materials to help ensure they arrive in excellent condition.
12. Shipping Restrictions
Certain products may be subject to shipping restrictions due to local laws or courier regulations.
If we are unable to fulfil an order to a particular destination, our Client Services team will contact you as soon as possible to discuss alternative arrangements or issue a refund where appropriate.
13. Contact Us
For any questions regarding shipping or delivery, please contact our Client Services team.
Brand de Zeus FZE LLC
Email: info@branddezeus.com
United Arab Emirates: 26th Floor, Amber Gem Tower Ajman, United Arab Emirates
Nigeria: 1B Kayode Otitoju Street Lekki Phase 1 Lagos, Nigeria
Our Commitment
Every Brand de Zeus creation is crafted with patience, precision, and purpose. From the moment your order is placed until it arrives at your door, we are committed to delivering a service that reflects the same standards of excellence embodied in every piece we create.
Made for a God.