Frequently Questions

People love our products and 70% our customers are returned customers. We believe that only way to make a long-term business is helping people and providing high quality products.

Brand & Products

What is Brand de Zeus?

Brand de Zeus is a luxury menswear house dedicated to timeless craftsmanship and refined design. We specialize in bespoke tailoring, ready-to-wear apparel, premium footwear, leather goods, and accessories for the modern gentleman. Every piece is created with precision, exceptional materials, and an uncompromising commitment to quality. 

What makes Brand de Zeus different?

We believe luxury is defined by craftsmanship rather than logos. Our collections are produced in limited quantities using premium fabrics and materials, with meticulous attention to fit, construction, and finishing. Whether bespoke or ready-to-wear, every piece is designed to deliver timeless elegance that lasts beyond seasonal trends.

Where are your products made?

Our garments and footwear are crafted by highly skilled artisans using carefully sourced premium materials. We work with experienced craftsmen who share our commitment to exceptional quality and timeless design.

Do you offer bespoke tailoring?

Yes.
Our bespoke service is designed for clients seeking garments tailored specifically to their measurements and preferences. Each piece is individually crafted to ensure exceptional fit, comfort, and sophistication. Private consultations are available both virtually and in person by appointment.

Orders & Sizing

How do I find my correct size?

Every product includes a detailed size guide. If you're uncertain about sizing, our style consultants are available to assist you before placing your order.

Can I customize my order?

Selected products can be personalized, including bespoke suits, shirts, footwear, and certain leather goods. Customization options vary by product.

Can I modify or cancel my order?

Orders may be modified or cancelled only before production or dispatch begins. Because many of our products are handcrafted or made to order, changes may not be possible once production has commenced.

Shipping

Do you ship internationally?

Yes.
Brand de Zeus ships worldwide. Shipping costs and delivery times are calculated at checkout based on your destination.

How long will my order take?

Delivery times vary depending on the item ordered.
Ready-to-Wear: 3–7 business days
Bespoke & Made-to-Order: approximately 3–6 weeks
Footwear: varies depending on craftsmanship and customization
Estimated delivery times are provided before checkout.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email containing
your tracking information.

Returns & Exchanges

What is your return policy?

Ready-to-wear items may be returned within 14 days of delivery provided they remain unworn, unused, and in their original condition with all packaging intact.

Are bespoke items refundable?

No.
Due to their personalized nature, bespoke, made-to-measure, and customized products cannot be returned or exchanged unless they arrive damaged or there is a manufacturing defect.

What should I do if my item arrives damaged?

Please contact our Client Services team within 48 hours of delivery with photographs of the item and packaging. We'll resolve the matter as quickly as possible.

Payments

Which payment methods do you accept?

We accept major debit and credit cards along with secure online payment methods available in your region. All payments are processed through encrypted, PCI-compliant payment gateways.

Is my payment secure?

Absolutely.
Your payment information is protected using industry-standard SSL encryption and secure payment processing technology.

Client Services

Can I book a private consultation?

Yes.
Our style consultants are available for private appointments to assist with bespoke tailoring, wardrobe planning, sizing, and product recommendations.

How can I contact Brand de Zeus?

Our Client Services team can be reached via: 

  • Email: info@branddezeus.com
  • Telephone:+234 906 242 3026
  • WhatsApp:+234 906 242 3026
  • Instagram: @brand_de_zeus

    Business Hours:
    Monday – Saturday
    09:00 am - 18:30 pm
Do you offer garment care advice?

Yes.
Each garment includes care instructions, and our team is always available to advise on proper maintenance to preserve the quality and longevity of your purchase.