Effective Date: 20 March 2026
Last Updated: 20 March 2026
At Brand de Zeus, every piece is created with exceptional craftsmanship and meticulous attention to detail. We take great pride in the quality of our garments, footwear, leather goods, and accessories, and we are committed to ensuring that every client receives products that meet our exacting standards.
This policy outlines the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
Eligible ready-to-wear products may be returned within the following periods from the date of delivery:
Nigeria: Within 3 business days
International Orders: Within 14 calendar days
To qualify for a return, the item must:
Be unworn, unused, and unaltered.
Be returned in its original packaging.
Have all original tags attached.
Be free from stains, fragrances, smoke, or signs of wear.
Be accompanied by proof of purchase or your order confirmation.
Items that do not meet these conditions may be declined and returned to the customer at their expense.
2. Bespoke & Made-to-Order Products
Every bespoke and made-to-order piece is individually crafted to your unique measurements and specifications.
For this reason:
Bespoke garments
Made-to-measure clothing
Custom footwear
Personalized leather goods
Any customised product
cannot be returned, exchanged, or refunded unless:
The item arrives damaged.
There is a verified manufacturing defect.
The incorrect product was supplied by Brand de Zeus.
As production begins specifically for each client, bespoke deposits and production costs are non-refundable.
3. Exchanges
We currently offer exchanges only for eligible ready-to-wear products, subject to stock availability.
To qualify for an exchange:
The item must satisfy all return conditions.
The exchange request must be submitted within the applicable return period.
The requested replacement item must be available in stock.
If the requested size or item is unavailable, you may choose either:
Store credit equal to the value of the returned item, or A refund where applicable under this policy.
Please note that exchange availability cannot be guaranteed due to our limited production quantities.
4. Damaged, Defective or Incorrect Items Although every order undergoes a comprehensive quality inspection before dispatch, we understand that occasional issues may arise.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
please notify our Client Services team within 48 hours of delivery by emailing info@branddezeus.com.
To help us assess your claim, please include:
- Your order number
- Photographs of the item
- Photographs of the packaging
- A description of the issue
Once your claim has been approved, Brand de Zeus will arrange an appropriate resolution, which may include:
- Repair
- Replacement
- Store credit
- Refund (where appropriate)
Where the error is ours, we will cover the reasonable cost of return shipping.
5. Items Not Eligible for Return
The following items cannot be returned unless faulty or supplied incorrectly:
- Bespoke garments
- Made-to-order products
- Personalized items
- Gift cards
- Sale or clearance items (unless defective)
- Products showing signs of wear or alteration
- Items returned without original packaging or tags
6. Refunds
Where a refund has been approved, it will be processed using the original payment method whenever possible.
Refunds may be issued in the following circumstances:
- Approved return of an eligible ready-to-wear item.
- Cancellation before an order has been dispatched or production has commenced.
- Manufacturing defect that cannot reasonably be repaired or replaced.
- Incorrect item supplied by Brand de Zeus.
Please note:
Original shipping charges are non-refundable unless the error was ours. Customs duties, taxes, and import charges are non-refundable. Refunds may take 5–10 business days to appear in your account, depending on your financial institution.
7. Return Shipping
Unless the return results from an error by Brand de Zeus or a confirmed manufacturing defect:
Customers are responsible for return shipping costs.
We recommend using a fully tracked and insured courier service.
Brand de Zeus is not responsible for items lost or damaged during return transit.
8. Return Approval
Returns must be authorised by Brand de Zeus before being shipped back.
Items returned without prior approval may be refused. To request a return, please contact: info@branddezeus.com
Please include:
- Full name
- Order number
- Date of purchase
- Reason for return
- Photographs (where applicable)
Our Client Services team will provide return instructions once your request has been reviewed.
9. Order Cancellations
Ready-to-Wear Orders
Orders may be cancelled before they have been dispatched.
Once an order has shipped, our standard return policy applies.
Bespoke & Made-to-Order Orders
Orders may only be cancelled before production begins.
Once production has commenced, the 80% deposit is non-refundable, as materials have been allocated and craftsmanship has already begun.
10. Inspection Process
All returned items are inspected upon arrival.
If a returned item does not comply with this policy, Brand de Zeus reserves the right to:
Reject the return.
Return the item to the customer.
Decline a refund or exchange.
11. Contact Us
For all return, refund, or exchange enquiries, please contact our Client Services team.
Brand de Zeus FZE LLC
Email: info@branddezeus.com
United Arab Emirates: 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates
Nigeria: 1B Kayode Otitoju Street, Lekki Phase 1, Lagos, Nigeria
Our Commitment
Every Brand de Zeus creation is designed to become part of your legacy. While we
strive for perfection in every detail, our commitment to exceptional service extends
beyond delivery. Should an issue arise, our Client Services team will work diligently
to provide a fair, timely, and professional resolution.
Made for a God.